Initial Consultation:  All new clients will receive an initial consultation free of charge.  During this time we will meet with you and your pet(s).  We will gather information from you about your pet’s regular routine so that we can provide the best care to your pets while you are away from home.  We will review all necessary paperwork including house key options and emergency contact information.  We will explain our services and answer any questions you may have. 

Pet Information Form
Legal Considerations
Vet Release Form
Service Request Form

Reservations: Reservations must be made a minimum of 3 days in advance for returning customers.  7 days in advance for new customers.  However, emergencies and last minute trips do arise.  We will do our best to accommodate those requests.

Payment:  Payment in full is due at the start of the first visit.

Cancellations: Cancellations for petsitting visits must be made a minimum of 48 hours prior to scheduled service.  You will be charged for any scheduled visits that fall within a 48 hour period of cancellations.  Dog Walking customers may cancel anytime prior to service, including day of service.  Provided we have not shown up at your home, your dog walking visit will be credited to another day.

Keys:  We will collect a set of keys from you.  We prefer to retain your keys on file for future services or those last minute needs you may have; however, in the event you want your keys returned an additional $10 pick up/drop off fee will apply.  We will not leave your key inside your home, in case you are delayed in returning and your pet needs more care.

Holidays: A $10 additional fee per day for the following holidays: New Years Eve, New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day.